Refund policy

Return & Refund Policy

Last updated: July 26, 2026

This policy applies to purchases from datasupplies.com. Data Supplies is operated by Power Industrial, LLC.

30-Day Return Window

You may request a return of an eligible product within 30 calendar days after delivery. To qualify for a discretionary return, the product must be unopened, unused, uninstalled, unconfigured, unregistered, unactivated, complete, and in the same condition received, with original manufacturer packaging, seals, serial labels, accessories, manuals, and documentation intact.

A request within 30 days does not by itself authorize a return. You must obtain a Return Merchandise Authorization ("RMA") before sending anything back.

Restocking Fee and Return Shipping

Eligible discretionary returns are subject to a 30% restocking fee, deducted from the product-price refund. Original outbound shipping charges and optional shipping-insurance charges are not refundable unless the return results from a verified Data Supplies error or applicable law requires otherwise.

For a discretionary return, you are responsible for the return shipping cost, appropriate packing, and safe delivery to the RMA address. We recommend a trackable method and insurance appropriate to the shipment value. You remain responsible for loss or damage during return transportation that you arrange.

Defective, Damaged, Missing, or Incorrect Items

If an item arrives damaged, appears dead on arrival ("DOA"), is missing material components, or differs from the item ordered, contact us within 7 calendar days after delivery. This reporting period helps us preserve carrier and distributor claim rights; it does not reduce a right or remedy that applicable law provides.

Email sales@datasupplies.com with the order number, manufacturer part number and serial number, a description of the problem, and clear photos of the product, shipping carton, shipping label, packaging, and damage. Keep all packaging until we confirm that it may be discarded.

After verification, we will provide an appropriate remedy, which may be replacement, repair, missing-part shipment, or refund. No restocking fee applies to a verified damaged, DOA, missing, or incorrect-item claim. We will provide a prepaid return method when we require the product back for a verified Data Supplies error or covered transit-damage claim. Do not refuse or discard a shipment unless we instruct you to do so.

Items Not Eligible for Discretionary Return

Except for a verified damaged, defective, missing, or incorrect item, or where applicable law requires otherwise, the following are not eligible for cancellation, return, or refund:

Opened, used, installed, programmed, configured, modified, registered, or activated products
Software, licenses, subscriptions, support contracts, activation keys, cloud products, and electronically delivered items once submitted, provisioned, delivered, registered, or activated
Special-order, non-stock, custom-configured, discontinued, clearance, backordered, or specifically sourced products when disclosed as non-cancelable or non-returnable before purchase
Products with missing, damaged, written-on, altered, or replaced packaging, seals, serial labels, UPC labels, accessories, manuals, or components
Products damaged after delivery through misuse, improper installation, inadequate packing, unauthorized repair, electrical conditions, accident, or other customer-controlled cause

RMA Process

Contact us at sales@datasupplies.com or (800) 749-4133 and provide your order number and reason for return.
Wait for written RMA approval and the return address. The business address shown below is not necessarily the correct return facility.
Ship the authorized product by the deadline in the RMA instructions, normally within 10 calendar days after authorization. Include the RMA number and all required contents.
Do not place labels or writing directly on manufacturer packaging. Use an outer shipping carton.

Unauthorized returns, cash-on-delivery shipments, or returns sent to the wrong address may be refused or delayed. RMA issuance does not guarantee a refund; eligibility is confirmed after inspection.

Inspection and Refund Timing

We will inspect an authorized return after receipt. If approved, we will initiate the refund to the original payment method within 5-10 business days after inspection. Your bank or payment provider may require additional time to post it.

Eligible discretionary refunds equal the product price paid, less the 30% restocking fee and any lawful deduction for missing contents or customer-caused damage. Original outbound shipping and optional insurance are not refunded as stated above. Verified Data Supplies errors and covered damaged/DOA/incorrect-item claims receive the approved remedy without a restocking fee.

Order Cancellations and Shipping-Time Changes

Request cancellation as soon as possible. An order that has not shipped may be canceled at no charge unless it is an item that has already become non-cancelable as disclosed before purchase. Cancellation is not effective until we confirm it in writing.

If we notify you that an expected shipping time has changed and request instructions, you may cancel an otherwise cancelable item before it ships. If we do not receive your response by the end of the next scheduled shipping business day stated in our notice, we may proceed under the updated estimate. Once the order ships, cancellation is no longer available and this return process applies.

Manufacturer Warranty

Manufacturer warranty coverage, duration, registration, and procedures vary. When applicable, coverage is provided by the manufacturer under its terms. Warranty information shown on a product page is based on manufacturer or distributor information available when listed. Contact us before purchase if you need the applicable terms. We may assist with documents or directions, but the manufacturer controls its warranty decision.

This policy's initial damaged/DOA/incorrect-item process is separate from later manufacturer warranty service.

Exchanges

We do not offer a general direct-exchange program. For an approved defective, damaged, missing, or incorrect-item claim, replacement may be one available remedy. For a discretionary return, place a new order separately if you need another product.

Contact

Power Industrial, LLC d/b/a Data Supplies
701 N International Blvd, Ste 109, Hidalgo, TX 78557, United States
Email: sales@datasupplies.com
Phone: (800) 749-4133
Hours: Monday-Friday, 8:00 AM-5:00 PM Central Time