Shipping policy

Last updated: July 29, 2026

This policy explains shipping for orders placed at datasupplies.com. Data Supplies is operated by Power Industrial, LLC.

Where Orders Ship

Website checkout is intended for delivery addresses in the United States that the checkout accepts. Products may ship from our Texas facility or directly from an established United States distribution facility. An order may arrive in multiple packages or shipments.

For a destination the checkout does not accept, including an international destination, or for freight, export, oversized, or bulk shipping, contact us before ordering for availability and a written quote. We do not promise shipment to every state, territory, PO box, APO/FPO address, freight forwarder, or international destination.

Order Cutoff and Handling Time

Most eligible in-stock orders placed before 1:00 PM Central Time on a business day ship the same business day. Orders placed after 1:00 PM, or on a weekend or observed holiday, normally begin processing the next business day.

Same-day shipping is a service target, not a guarantee. It depends on verified payment and customer information, available inventory, product and order size, export or fraud review, carrier pickup, and the absence of a product-specific lead time. A product page, checkout estimate, quote, or order notice may state a different handling time.

Business days are Monday through Friday, excluding observed holidays. "Ship" means tendered to or collected by the carrier; it does not mean delivered.

Backorders and Changes to Shipping Time

Backordered, special-order, allocated, or distributor-sourced products may require additional handling time. Any estimate displayed on the product page, at checkout, in a quote, or in an order notice controls over the general same-day target.

If the expected shipping time changes after you order, we will notify you using the email address or phone number provided with the order and state the revised estimate or available options. If we request instructions and do not receive a response by the end of the next scheduled shipping business day stated in the notice, we may continue processing and ship under the updated estimate. We will not substitute a materially different product or add an undisclosed charge without your agreement.

If you want to cancel after a timing-change notice, contact us before shipment. After shipment, cancellation is no longer available and any request is governed by our Return & Refund Policy, including its eligibility rules, 30% restocking fee for discretionary returns, and customer-paid return shipping.

Shipping Costs

Eligible standard parcel orders with a qualifying merchandise subtotal below $500.00 ship by Ground for a flat rate of $19.99.

Eligible standard parcel orders with a qualifying merchandise subtotal of $500.00 or more receive free Ground shipping when displayed at checkout. Taxes, duties, shipping charges, optional insurance, and other fees do not count toward the $500.00 threshold.

These Ground rates apply only to eligible parcel shipments to destinations accepted by website checkout. Freight, palletized, oversized, unusually heavy, specially handled, restricted-destination, and other excluded shipments do not qualify for the $19.99 flat rate or free Ground shipping. If such an order requires a separate shipping charge or freight quote, we will disclose the charge and obtain your approval before accepting or fulfilling the affected order.

Next Day Air may be available for eligible parcel shipments at an additional cost when shown at checkout or confirmed in a written quote. It is not available for freight, palletized, oversized, or otherwise ineligible shipments. The rate is disclosed before order submission or separately approved before acceptance. Next Day Air describes carrier transit after the order is ready and tendered to the carrier; it does not bypass inventory availability, payment or compliance review, the 1:00 PM Central Time cutoff, or a product-specific handling or sourcing time.

Freight, oversized, remote-area, international, address-correction, special-handling, duties, taxes, brokerage, or similar charges may require a separate written quote. We will obtain your agreement before adding a charge that was not disclosed when the order was submitted.

Optional Shipping Insurance

Shipping insurance is not included by default. To request it, contact us before fulfillment at sales@datasupplies.com or (800) 749-4133. We will disclose the additional cost and coverage information available to us and obtain your approval before adding it.

Optional insurance may be subject to carrier or insurer terms, exclusions, documentation, and claim decisions. Requesting insurance does not guarantee claim approval. Choosing or declining optional insurance does not waive any right that cannot legally be waived and does not eliminate the remedies in this policy or our Return & Refund Policy for a verified lost, damaged, missing, or incorrect shipment.

Carriers, Transit Time, and Tracking

We use established parcel and freight carriers selected according to shipment requirements and available services. For eligible standard Ground shipments, estimated carrier transit is generally 1–5 business days after the carrier receives the shipment, depending on destination. Together with the general 0–1 business-day handling period, the estimated total delivery time is generally 1–6 business days. A product page, checkout estimate, quote, or order notice may state a different timeline when applicable.

Available methods, including free Ground for qualifying orders and paid Next Day Air for eligible parcel shipments, appear at checkout or in a written quote when available. Delivery dates and transit times are estimates unless we expressly guarantee a date in writing. Expedited or overnight service shortens carrier transit only; it does not shorten sourcing, backorder, verification, or handling time. Tracking is sent to the order email address when available. Tracking may take time to update after label creation or carrier pickup.

Address, Delivery, and Refused Shipments

Provide a complete, accurate, and deliverable address, recipient name, telephone number, and delivery instructions. Review them before submitting the order. Contact us immediately if a correction is needed; a change is not effective until confirmed in writing.

You are responsible for additional carrier charges caused by an incorrect or incomplete address, customer-requested reroute, failed delivery, refusal, storage, or return to sender, except when caused by our error. These charges may be deducted from an eligible refund where lawful. High-value or freight shipments may require a signature, appointment, dock, liftgate, or other delivery arrangements.

Lost, Delayed, or Damaged Shipments

For visible damage, shortage, or an incorrect item, photograph the outer carton, shipping label, packing materials, product, serial number, and damage. Keep all packaging. Contact us within 7 calendar days after delivery. For a package that tracking shows as delivered but you cannot locate, check the delivery location and with household members, reception, mailroom, and neighbors, then contact us promptly. For a package with no delivery scan, contact us within 7 calendar days after the last expected delivery date.

We will review the facts and, when appropriate, open a trace or claim with the carrier or distribution facility. Cooperation and documentation may be required. After verification, the available remedy may be replacement, repair, missing-part shipment, or refund. No restocking fee applies to a verified covered shipping error or transit-damage claim.

Carrier delay alone does not automatically entitle an order to a refund of the product price. Any refund of a carrier service charge depends on the service purchased, carrier terms, and applicable law. This does not limit a right or remedy that cannot lawfully be limited.

Contact

Power Industrial, LLC d/b/a Data Supplies
701 N International Blvd, Ste 109, Hidalgo, TX 78557, United States
Email: sales@datasupplies.com
Phone: (800) 749-4133
Hours: Monday-Friday, 8:00 AM-5:00 PM Central Time